We are committed to providing a high standard of service and treating our clients fairly.
So if you are unhappy with any aspect of the service you have received, we want to hear from you.
We take complaints seriously and will always aim to deal with your concerns fairly, clearly and as promptly as possible. The information below explains how to make a complaint.
Contact us directly
Should you wish to complain please contact us:
- In writing: 76 Highgate Road Queensbury Bradford BD13 1ES
- By telephone: 01274 889 943
Alternative dispute resolution
Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS) who is our Alternative Dispute Resolution provider, within six months of the date of our final letter.
- In writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
- By telephone: 0300 1239123.
- E-mail: complaint.info@financial-ombudsman.org.uk.
- Web: visit www.financial-ombudsman.org.uk for further information.
Financial Services Compensation Scheme
We are covered by Financial Services Compensation Scheme; if we are unable to meet our obligations to you, you may be entitled to compensation from the scheme. This depends on the type of business and the circumstances of the claim.
Further information about compensation scheme arrangements is available from the Financial Services Compensation Scheme http://www.fscs.org.uk.